Cisco workforce management design and implementation. This project spanned several islands within the Caribbean, which included Jamaica, Trinidad, Belize, and Guyana, and more. The implementation spanned a Cisco contact centre deployment, as well as several CUCM, and CME deployments.
Citrix NetScaler & Virtual Desktop - Caribbean
Migration, patching & configuration of NetScaler. Citrix Systems' core networking product. It is an application delivery controller (ADC), a tool that improves the delivery speed and quality of applications to an end user. Virtual Desktop migration of published apps, bench mark testing and transition into live service.
Redbarrel.com - Caribbean
Large Oracle architecture design, and build across two geographical locations for redbarrel.com. Tiered server farm build, Web, Application and Oracle databases on Red Hat Enterprise. Implementation of DraaS solution for High Availability.
Alkeon Capital Management - New York
Avaya Aura UCM toll fraud audit. After suffering a major toll fraud breach in their PBX system Alkeon needed to plug the leak, and rectify all lapses in their system security. Enter, HyperSync. We were able to identify and isolate all areas of contention, and security fails. This enabled the customer to take the necessary steps to remove the breach, and protect their system.
Trott & Duncan - Bermuda
Large Enterprise SharePoint migration for Trott & Duncan Associates Law firm. Design and Installation of Macro view, teamsite’s advanced search and InfoPath.