MANAGED SERVICES
SOLVING INTRICATE BUSINESS AND TECHNICAL CHALLENGES
Ownership - We put our expertise, experience, and support to work for you.
Expertise - Our team Trained inITILv3 methodology
Transparancy - Proactively manages your environment
Resourcefulness - Offering a wide-ranging portfolio of services
Your Operations, Our People
Your IT infrastructure is constantly evolving – from traditional on-premises to new hybrid environments including virtualisation and cloud. You need a flexible partner experienced in delivering expert managed services that will transform your IT infrastructure. Enabling you to keep pace with changing industry demands, while reducing overall costs.
Accredited Practices
HyperSync has been implementing successful IT service management solutions for many years. The result is sound interdisciplinary knowledge of processes and organisational structures for optimised planning, provisioning and monitoring of IT services. We offer a wide-ranging portfolio of services relating to the introduction and optimisation of IT service management solutions. All HyperSync’s Managed Service IT professionals are trained in ITIL best practice and are continually updating their training and processes to ITILv3 methodology; which is an on-going service improvement initiative.
How We Do This?
Resourcefulness
Implementing practical and creative solutions to any issue.
Responsiveness
24/7/365 access to phones, support tickets and data centres.
Expertise
Our certified employees mean no need to hire in-house experts.
Ownership
An extension of your IT department working on your behalf.
Network Management
Discover and map network devices, monitor performance and much more.
Transparency
We always keep you informed and in the loop. If we know it, you know it.
What happens After?
HyperSync provides in-life SLA and service operations manually, to fully agree and document what needs delivering in terms of support, service levels, KPI and monitoring. HyperSync’s Managed Services team utilises all its contextual knowledge to continue to drive productivity, problem management and professional support services.
Continual Service
HyperSync’s 24/7/365 ITIL Managed Service proactively manages your environment to reduce downtime through detection and remediation. We ensure your environments healthy state with data collection, trending and capacity planning, deploying changes to servers, and troubleshooting and monitoring performance.
Management Platform
Our infrastructure management platform HyperCentral can be accessed anywhere, anytime, so there is never a single point of failure in terms of our systems or people. By providing a managed and controlled environment with full reporting and accountability, our support model reduces your costs, while increasing your end-user productivity.
Benefits
Solution Support
Follow the sun support 24\7\365 throughout our consultant ecosystem. While you sleep we pro-actively manage, support, engage, design and implement solutions on your behalf.
Contextual Knowledge
Our managed services team of connected consultants utilise contextual knowledge to continue to drive productivity, problem management and professional support services.
HyperNoc Locations
Included in this service is our HyperNOC locations manned by globally connected engineers and consultants so wherever you are you're covered.